Australian Journal of Telecommunications and the Digital Economy

Problems with bills, service dominate complaints to TIO
More than 30,000 consumers and small businesses complained about their phone and Internet services - with many complaining about problems with their bills and the quality of customer service - over a three month period to the end of September this year, according to the latest complaints report from the Telecomunications Industry Ombudsman.

ACMA excludes Optus from complaints report over 'data accuracy' concerns
A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018?19 financial year. Concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Vocus seals deal with new tech partners for Future State program
Australian telecommunications company Vocus Group has announced a major step forward in its Future State program with the appointment of Arista Networks, Ciena's Blue Planet and DGIT Systems as partners to deliver the program.

NSW Government appoints Macquarie Government to telecoms supplier panel
Macquarie Government, the government business of Macquarie Telecom, has been appointed to the NSW Government panel of approved telecommunications suppliers.