CommsWire - 23 July 2018

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Telstra, Optus get low ranking on consumer customer service scorecard
Australia’s two biggest telcos — Telstra and Optus — fared poorly in a survey of Australian telecommunications consumers who say they are unimpressed by the amount of time they spend getting a resolution to a telco issue.

Australia Singapore Cable cable-laying phase completed
The cable-laying phase of the Australia Singapore Cable system, being managed by local telco Vocus, is over, with the final splice having been completed south-east of Singapore.

Experts differ on reason for slow Australian broadband speeds
Two experienced commentators on Australia's national broadband network, the NBN, have drawn different conclusions from the broadband speed data by Ookla, the company that provides the online Speedtest application for testing download and upload speeds.

ACMA: new telco rules for NBN migration finalised
A final set of new rules requiring telcos to help their customers move smoothly to the National Broadband Network (NBN) was released today by the Australian Communications and Media Authority.

ACCC fines MyRepublic for NBN speed claims
NBN provider MyRepublic has paid penalties totalling $25,200 following the ACCC issuing two infringement notices for alleged false or misleading representations about its NBN service performance.